Help, and how to report

Write to imri@stoxswipe.app. You do not need an account to reach us, and you do not need to use the app to send a report.

If you are writing about something that happened in the app, include your username and the app version. The version is at the bottom of the Settings screen, under the mission line. In the app you can also tap Settings → Email support, which fills that in for you.

We aim to reply to every message within 24 hours.

Stoxswipe has no public feed and no open comment section. The only things one person can send another are a direct message, only between two people who have both accepted the friendship, and a message in a group chat you joined by accepting a friend's invite. Usernames, display names and profile photos are also visible to people you are connected with, and a profile photo is stored at a public web address, so anyone who has that link can see it.

If any of that breaks our Community Guidelines, report it:

1. A single message: press and hold it, then choose Report.
2. A conversation: open it and tap the ••• menu in the header.
3. A person: open their profile and choose Report. This also works from the add-friend search results, before you are connected.
4. By email: send the username and what happened to imri@stoxswipe.app. Use this if you cannot open the app, or if you would rather not report from inside it.

Reports are private. The person you report is never told. Nothing the app shows them, including any error message they might run into afterwards, reveals that a report or a block exists.

We review every report within 24 hours and act on it: objectionable content is removed and abusive accounts are ejected.

Blocking is immediate, works in both directions, and does not wait on us.

1. Open the conversation and tap the ••• menu, or open the person's profile.
2. Choose Block.
3. The friendship ends, the thread is hidden, and neither of you can message or find the other again.

Blocking and reporting are separate. If someone broke the guidelines, please report as well as block, so the account can be reviewed.

Stoxswipe is a self-directed investing app. We never hold your money. Every order you place is transmitted to your own connected brokerage, which executes it and is the system of record for your account.

So: questions about a filled order, settlement, cash, transfers, or account restrictions are answered by your broker, not by us. Questions about the app, a connection that will not link, a screen that will not load, a number that looks wrong, come to us, and we want to hear about the last one especially.

If a figure in Stoxswipe disagrees with your broker, your broker is right and we would like to know. Send a screenshot.

You can delete your account yourself, at any time, from Settings → Delete account. That permanently deletes your Stoxswipe account, watchlist and app data, and unlinks your connected brokerage from Stoxswipe. It does not close your brokerage account, which only your broker can do.

For anything else about your data, a copy of it, a correction, or a question about how it is handled, email us and read the Privacy Policy.

Membership and billing. Memberships are billed by Apple to your Apple ID. To cancel or change one, open the iPhone Settings app, tap your name, then Subscriptions. To restore a membership on a new phone, use Restore purchases on the membership screen or in Settings under Account. Refunds are handled by Apple at reportaproblem.apple.com. The first 500 people to sign in with Apple are founding members and are never billed.

If you believe you have found a security vulnerability, email imri@stoxswipe.app with enough detail to reproduce it. Please give us a reasonable window to fix it before publishing, and please do not access, alter, or download anyone else's data while testing.

We will acknowledge your report, tell you what we found, and credit you if you would like to be credited.

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